If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by Swiss Watch Expo that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.
Not covered by warranty:
- Regular wear-and-tear from normal use.
- External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
- Defects caused by outside force or improper use. Consequential and incidental damages.
- The loss of precious, semi-precious stones from settings.
- Outside modifications and third party repair attempts of any kind will void the warranty.
- Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
This has been our policy and our promise since we began nearly three decades ago serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.